Calls, websites and WhatsApp. One place.
Ana is the AI comms manager for your business. She answers whoever reaches out, takes their name and what they need, and hands them to someone on your team, who sees a preview before picking up.
From
€59a month, before tax
Basic €59 and Pro €99 a month, plus options. 7 days free: card at signup, charged on day 8.
Example
Ana · AI
Customer service · Your company
Hi, I’m Laura. I’d like a quote for next month’s event.
Thanks, Laura. Let me connect you with someone from the team now.
Ringing your teamLaura · Quote for an event · Website
Take it
Every way in, one place.
However people reach you, Ana answers the same way, and your team works it from one view, with one history per person.
- Basic and Pro
Chat and voice on your site
A button on your website: people write or talk to Ana, in English or Spanish. On a phone it opens like a call screen.
- Pro
A phone line
Your own number in the US or Mexico. Ana answers and transfers to your team with a whispered preview before connecting.
- Pro
WhatsApp
Your business number on WhatsApp, answered by Ana, with the conversation in the same history.
See it from the inside.
Real screens from the Ana app, with a sample business. Your team uses it on desktop and on the phone.
Who is waiting, today’s callbacks and the week by channel.
Routed to a person, with a preview.
No menus, no hold music. Ana asks, understands, and takes each person to the right one on your team.
- 1
Ana answers
She says she is an AI assistant and asks for the name and what they need.
- 2
Finds the right desk
One site or number for the whole group, or a desk per company, with its own greeting and hours.
- 3
Rings your team
In team hours, the people on that desk get the name, the need and the channel. The first to accept takes over.
- 4
Nobody free? A callback
Ana books a callback with a real time ("today by 1:05 PM"), confirms it, and puts it on someone’s list.
Example
Ana · AI
Customer service · Your company
Hi, I’m Laura. I’d like a quote for next month’s event.
Thanks, Laura. Let me connect you with someone from the team now.
Ringing your teamLaura · Quote for an event · Website
Take itShe never closes the door.
Ana answers at any hour, says only what you approve, and if anything fails, nobody is left without an answer.
Always says she is AI
Ana introduces herself as an AI assistant, and the line under every chat says so.
No request dropped
If you switch the AI off or it reaches its monthly limit, people still leave their details and your team is told. Nobody hears "come back later".
Only what you approve
About your company, Ana says only what you wrote for her desk. Everything else goes to your team.
Meetings and callbacks
She books a meeting in the slots you open, or files a callback inside your team hours.
Spanish and English
She answers in the visitor’s language, and on Pro rings the people on your team who speak it first.
Deleted on request
When someone asks to have their data deleted, the owner erases it in one step.
Your team sees everything.
Ana comes with her own dashboard, on desktop and on the phone. Your team takes conversations live, works the callbacks and sees each person’s whole history.
A live dashboard
Who is waiting, today’s callbacks, what Ana settled on her own and reply times, by day and by channel.
Take it live
When someone asks for a person, your team sees the preview, takes over in one tap and replies right there.
Every callback has an owner
Each callback has an owner, a due time inside your hours, and a note when it is closed.
One history per person
Every past chat and call with the same person, in one timeline.
Better with Maaia Workspace.
Ana is the front door of your company; Workspace is where the work gets done. Together, every conversation becomes a customer record, a task or a meeting, and every company you add makes both more useful. We run one Ana across our own group of 19 companies.
Ana on her own
Basic or Pro: Ana on your channels, with her dashboard for your team.
Ana with Workspace
Each conversation lands on the customer’s CRM record and posts a card in your team chat; meetings go straight to your calendar.
One Ana for your group
One lobby for the whole group and a desk per company, inside Maaia Workspace Dedicated or Enterprise.
Choose your Ana.
Prices a month, before tax. Basic and Pro start with 7 days free: you add your card at signup, the first charge is on day 8, and our team helps you set Ana up. Add options when you need them.
Basic
€59a month
- Chat and voice on your website
- 30 voice minutes a month
- One desk, with your hours and your team
- Callbacks, meetings and the dashboard
- Spanish and English
Pro
€99a month
- Everything in Basic
- A phone line and WhatsApp, connected with you during setup
- Up to 5 desks, one per company
- 120 voice minutes a month
- Rings the people who speak the language first
Options
For Basic or Pro
- More voice minutes
- More phone numbers
- More desks
- Setup and your knowledge base
Enterprise
In your proposal
- Your whole group, inside Maaia Workspace Dedicated or Enterprise
- Your own AI and voice keys
- Setup and terms in our proposal
Get Ana for your business
Options, Enterprise, or not sure which plan? Tell us about your company and how your customers reach you today. We write back with a proposal.
Questions
Is Ana a person?
No. Ana is an AI assistant, and she says so. When someone needs a person, she connects them with your team or books a callback.
Do I need Maaia Workspace?
No. Ana works on her own, with her own dashboard for your team. With Workspace, every conversation also lands in your CRM and your team chat.
I already use Maaia Workspace Cloud. How do I add Ana?
From Billing, in your maaia.app workspace: pick Basic or Pro and Ana is live at once. The first 7 days are free; after that she joins your same subscription, and you can remove her any time.
What happens outside team hours?
Ana keeps answering. She takes the details and books the callback for your team’s next hours, with the time stated.
How are phone and WhatsApp connected?
They come with Pro. During setup we connect your line and your WhatsApp Business number; more numbers are an option.
Can she work for several companies?
Yes. Pro covers up to 5 desks, one per company, each with its own greeting, hours, colours and team. For a whole group, Enterprise.
Which languages does she speak?
Spanish and English today.
Is Ana the same as Maaia?
No. Maaia is the assistant inside your Workspace, for your team. Ana faces outward: she looks after your customers.
How do I start?
Pick Basic or Pro, create your account and add your card. Ana is live the same day with her first desk, you pay nothing for 7 days, and our team helps you set her up. The first charge is on day 8 and you can cancel any time.
How much does it cost?
Basic €59 and Pro €99 a month, before tax, with 7 days free and options like more voice minutes, numbers or desks. Enterprise is priced in a proposal.